Returns & Refunds

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your item, without giving a reason.

To cancel, contact us via WhatsApp or email within this period. You then have a further 14 days to return the item to us once you've told us you want to cancel.

Condition of items

Our pieces are antique, vintage or second-hand, and are described and photographed as accurately as possible, including any age-related wear, marks or imperfections. Please read the full description and look closely at the photos before buying. Wear that is disclosed in the listing is normal for a genuine antique and is not treated as a fault — this does not affect your right to cancel within 14 days.

Looking after the item

You may inspect the item as you would in a shop, but please handle it with care and do not use, alter, clean, polish, repair or resize it before deciding to keep it. Many antiques are fragile and cannot easily be restored once damaged.

Items must be returned in the same condition in which we sent them, complete with any accessories, boxes or paperwork. If an item comes back damaged, used, or with its value otherwise reduced by more handling than was needed to inspect it, we will deduct the loss in value from your refund — up to the full price of the item.

Sending an item back

Unless the item was faulty or not as described, the cost of returning it is yours. The item remains your responsibility until it reaches us, so please:

• pack it at least as securely as we packed it;
• send it with a tracked service, insured for its full value;
• keep your proof of postage.

If an item is lost or damaged on its way back because it was poorly packed or sent uninsured, we may reduce your refund accordingly. We photograph every item before dispatch and when a return is unpacked.

Refunds

If you cancel, we refund the price of the item and the standard delivery cost you paid. If you chose a more expensive delivery option than our cheapest standard one, we only refund the cost of the standard option.

We'll process your refund within 14 days of receiving the item back and checking its condition (or of you providing proof of postage, whichever is sooner), to the original payment method. Any deduction for loss in value may be made after we receive and inspect the item.

Damaged, faulty or not as described

If an item arrives damaged or significantly different from its description, contact us as soon as possible with photos. Your statutory rights under the Consumer Rights Act 2015 are not affected — we'll arrange a repair, replacement or full refund, including delivery costs, and we'll cover reasonable return postage.

International orders

For orders shipped outside the UK, your order may be subject to import duties, taxes and customs processing fees charged by your country's customs authority. These charges are not included in the item price or shipping cost and are the buyer's responsibility. Any customs duties and taxes already paid are not refunded if you return an item.

How to start a return

Message us via WhatsApp or the enquiry form with your order details and the reason for the return, and we'll guide you through the next steps before you send anything.