Frequently Asked Questions
Is your jewellery genuine antique and vintage?
Yes. Every piece is bought in person from estates, private collections and specialist sales — we don't buy in bulk from importers. We test the metal, check the stones and record the marks before a piece is listed, and every piece is guaranteed to be as described.
What condition is the jewellery in?
Our pieces are antique, vintage or pre-owned, and are described and photographed as accurately as possible, including any age-related wear, marks or imperfections. This disclosed wear is normal for genuine antiques and is not treated as a fault — though you can still cancel within 14 days under our Returns & Refunds policy.
Do you ship internationally?
Yes, we ship across the UK and internationally. For orders shipped outside the UK, your order may be subject to import duties, taxes and customs processing fees charged by your country's customs authority — these are not included in the item price or shipping cost and are the buyer's responsibility.
How much does shipping cost?
UK orders under £150 go by Royal Mail Tracked 48 (from £4.95), or next-day Special Delivery if you prefer. Orders of £150 and over get free Royal Mail Special Delivery — next working day by 1pm, signed for and insured to the value of the item (up to £2,500). Pieces over £2,500 get free, fully insured delivery arranged with you personally. Where an international rate is set it's shown on the product page — otherwise message us for a quote. You always see the exact delivery options and cost at checkout before you pay.
What is your returns policy?
Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your item to cancel your order, and a further 14 days to send it back once you've told us. We refund the item price and the standard delivery cost you paid. Return postage is on you — please pack the item as carefully as we did and send it tracked and insured for its full value. Items must come back in the condition we sent them; we may deduct for any damage or loss in value. If an item arrived faulty, damaged or not as described, we cover the return postage. See our full Returns & Refunds policy for details.
What payment methods do you accept?
We accept payment by card and other methods offered at checkout, processed securely through Stripe. You'll see all available options when you click Buy now.
Can I ask a question about an item before buying?
Of course — message us on WhatsApp or use the enquiry form on any product page. We're happy to answer questions about condition, dimensions, or history before you buy.
Can a ring be resized?
Most rings can be resized by our jeweller. Some antique designs — eternity rings, or rings with stones all the way round — can't be, or only a little. Ask before you buy and we will tell you what is possible for that particular ring.
Do you buy jewellery?
Yes. If you have antique or vintage jewellery you are thinking of selling, send us a few photographs on WhatsApp and we will be glad to take a look.
Still have a question? Message us on WhatsApp or read our Returns & Refunds policy.